Refund Policy

At OrbiWheels, we strive to offer a fair and flexible refund process for all pre-booked transport services. This policy outlines when and how customers may be eligible for a refund.

1. General Refund Conditions

Refunds are applicable only for prepaid bookings made through our website or mobile app. Refund amounts and conditions may vary based on the ride type.

2. If No Transporter Is Assigned

If we are unable to assign a transporter to your booking:

• ✅ 100% refund will be issued automatically.
• ✅ Refund will be processed to your original payment method within 5–7 business days.

3. City Rides / Airport Transfers / One-Way Rides

Cancellation Time	Refund Eligibility
≥ 12 hours before scheduled pickup	✅ Full refund
< 12 hours before pickup	❌ No refund (unless exception)
Driver no-show / transporter cancel	✅ Full refund + ₹50 wallet credit (optional goodwill)

4. Tour Packages (Full-Day or Multi-Day Rides)

Cancellation Time	Refund Eligibility
≥ 48 hours before start:	✅ Full refund
< 24–48 hours before start:	🔁 80% refund or reschedule
< 24 hours before start:	❌ No refund
< Tour not delivered (driver no-show):	✅ Full refund

Rescheduling is subject to availability and may incur a fare difference.

5. Office Commute Plans (Weekly / Monthly)

• You may defer a ride to the next working day (e.g., in case of leave/WFH).
• Deferred rides are not deducted from your plan.
• Rides not used and not deferred will be considered consumed.
• No refund is provided for unused rides within plan validity.
• If the platform fails to assign a transporter, that day's ride is:
  • ✅ Refunded (pro-rata) OR
  • ✅ Auto-added back to your plan

6. Refund Process

• All refunds are initiated to the original payment source (e.g., UPI, card, wallet).
• Refund timelines:
• UPI/Card: 3–7 business days
• Wallet: Instant
• You will be notified via email/app when your refund is processed.

7. Force Majeure & Exceptions

No refund will be provided for delays or cancellations caused by:

• Weather conditions, natural disasters, traffic blockades
• Government restrictions or strikes
• Incorrect or incomplete pickup information entered by the customer

However, we may issue goodwill credits at our discretion.

8. How to Request a Refund

If you believe you’re eligible for a refund and have not received it automatically, you can:

• 📧 Email us at: [email protected]
• 📱 Use the in-app support ticket system

Please include your booking ID, date, and reason for the refund request.

9. Policy Updates

We may revise this policy periodically. The latest version will always be available on our website and app.

Contact Us:

📞 +91 75 3505 1511
📞 +91 90 4136 4870
📧 [email protected]
🤝 [email protected]