Privacy Policy

Welcome to OrbiWheels. Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you use our website, mobile apps, or services.

1. Information We Collect

We may collect the following types of personal information:

a. From Customers:

• Name, email address, phone number
• Pickup and drop locations
• Device and location data (with permission)
• Payment and billing details (processed via secure third-party gateways)
• Feedback, ride history, and app usage data

b. From Transporters & Drivers:

• Name, business details, contact info
• Driver licenses, vehicle details, and photos
• Bank account information for payouts
• Ride and performance logs

2. How We Use Your Information

We use your data to:

• Facilitate and manage ride bookings
• Assign drivers and vehicles
• FEnable real-time ride tracking
• Process payments and issue invoices/refunds
• Communicate important ride updates or promotions
• Improve app functionality, performance, and support
• Comply with legal or regulatory obligations

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

• Assigned transporters/drivers for ride fulfillment
• Payment processors (e.g., Razorpay, Stripe, etc.)
• Government agencies, if required by law
• Internal team members for support or auditing
• Third-party tools (e.g., SMS/email services) under strict confidentiality agreements

4. Data Security

We implement strict security measures to protect your personal information, including:

• SSL encryption
• Secure cloud storage
• Restricted internal access to sensitive data
• Regular monitoring of security systems

However, no digital transmission is 100% secure, and we cannot guarantee absolute protection.

5. User Control & Consent

You can:

• Access or update your profile via the app
• Request deletion of your account/data
• Opt out of marketing emails and SMS
• Manage app permissions (e.g., location)

To exercise any of the above, email us at: [[email protected]]

6. Cookies & Tracking (Website only)

We may use cookies to:

• Track website performance
• Remember user preferences
• Serve relevant content or promotions

You can manage cookies in your browser settings.

7. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately.

8. Policy Updates

This Privacy Policy may be updated from time to time. We’ll notify users of significant changes via email or in-app messages. The revised policy will take effect immediately upon publication.

9. Contact Us

If you have any questions or concerns regarding your privacy or this policy, please reach out:

📞 +91 75 3505 1511
📞 +91 90 4136 4870
📧 [email protected]
🤝 [email protected]